Nutricia Limited, (“Nutricia”, “we” or “us”) is committed to preserving the privacy of all visitors to www.souvenaid.com and complying with the applicable personal data protection and privacy laws.
Who we are
Nutricia Limited is a company registered in England and Wales (registration number 275552, whose registered office is at Newmarket Avenue, Whitehorse Business Park, Trowbridge, Wiltshire BA14 0XQ.
We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:
- e-mail us at email@example.com; or
- write to us at Nutricia Limited, Advanced Medical Nutrition, Souvenaid Team, International House, 7 High Street, London W5 5DW.
Information that we collect from you
When you access and browse this website (including when you submit personal information to us through data entry fields or otherwise on the website) we may collect the following information from you:
- your name;
- your age and sex;
- your postal address;
- your phone and e-mail details;
- details of transactions you carry out through our site and of the fulfilment of your orders;
- payment details;
- your healthcare professionals name (for the purposes of ensuring that you are obtaining the correct and proper medical advice relating to any issues discussed or raised on the Website);
- the hospital or healthcare facility you attended; and
We may also collect personal information about you from messages you post to the website and e-mails or letters you send to us; as well as information about your visits and use of the website.
We will not disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.
However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition. We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.
Finally, we may also collect anonymised details about visitors to our website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
You may choose not to give your consent or provide your details. This may, however, mean that you will not be able to register on the website, subscribe to services or use the interactive communication tools on the site.
Storage and Use of your personal information
We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:
- to make this website available to you and to provide you with content which is tailored to your individual tastes;
- to answer to your questions (including complaints) and send you emails; to contact you for your views on our services;
- to notify you occasionally about important changes or developments to the site or our services and
- to collect and aggregate statistics.
In addition, if you expressly consent to such use, we will use your information to send you information and newsletters to which you have subscribed and to contact you as part of market research we may undertake. You can stop receiving such information/newsletters or taking part in market research simply by clicking on the “unsubscribe” link at the bottom of any newsletter or communication from us. You will then be unsubscribed from receiving information and newsletters within three to four full working days. For difficulties with our unsubscribe service, please contact firstname.lastname@example.org.
Further, where you have given your explicit consent we will use your information to personalise your browsing experience.
We will retain your information for a reasonable period or as long as the law requires. After this period, your personal information will be deleted from our systems.
Accessing and updating your personal information
You are entitled to see the information held about you and you may ask us to correct, revise or fully remove your personal information you have given to us. If you wish to do this, please send an email to email@example.com or a letter to Nutricia Limited, Advanced Medical Nutrition, Souvenaid Team, International House, 7 High Street, London W5 5DW.
We are engaged in respecting your private life and protecting the information you submit. The security of your personal information is one of our highest priorities.
We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage.
We also train and bring awareness to our employees as to the importance of privacy, confidentiality and security of your personal information.
Further, contracts are in place with contractors, which supports our business (such as our internet service provider), to ensure that your personal information remains secure.
Here follows a list of the procedures that we implement to protect your privacy:
- a username and a password are needed to access personal information;
- firewalls are implemented to protect information stored in our servers;
- confidentiality agreements are signed with employees who have access to your personal information;
- system back-ups are set to ensure the integrity of your personal information.
Although we take appropriate technical and organisational measures to safeguard your data, there is always some risk that unscrupulous operators may find a way to penetrate our security systems and no transmission over the Internet can ever be guaranteed secure. As such, we cannot completely guarantee the security of any personal information that you transfer over the Internet to us.
Please think carefully about giving personal information in messages posted in any of our interactive communication tools as these are open to the public and are considered neither private nor secure. Remember that what you have submitted can be collected by third parties and used in ways that may be beyond our control.
Apart from the sale of any relevant part of Nutricia business including this website, requests from government bodies and law enforcement agencies or performance of services by contractors that support our business (such as our internet service provider), we will not disclose your personal information to any third party without your prior consent.
This site is intended for visitors over the age of 18. Nutricia will not knowingly collect information from children under the age of 18. If you are under the age of 18, you may not use this website unless you have the consent of, and are supervised by, a parent or guardian.
Cookies are small data files which are placed on your computer by this website and which collect certain personal information about you. Cookies make it easier for you to log on to and use the site during future visits.
Cookies will not be used for unsolicited communications.
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